IMTO PACK S.L.’s quality policy aims to guide the company’s operations in accordance with the principles of Total Quality Management. With these objectives in mind, management is committed to increasing customer satisfaction and meeting customer requirements, while reaffirming its commitment to personal safety and respect for the environment, thereby contributing to the well-being of society as a whole.

To that end, IMTO PACK S.L., in the areas of design, development, production, and marketing, has established the following guidelines as its general foundations and principles:

• Strict compliance with all applicable legal requirements.
• Quality and the continuous improvement of the effectiveness of the Quality Management System, as the foundation of all activities.
• Employees are the cornerstones of the daily work that ensures the quality of the products we manufacture. The efforts of every member of the IMTO organizational structure are essential to achieving excellence in our objectives. Through their motivation and personal and professional integrity, as well as their satisfaction with a job well done, they will contribute—both individually and collectively—the necessary means to achieve customer satisfaction in a positive work environment where individual and group contributions are recognized and promoted.
• We will maintain a high level of competitiveness through the continuous development of our technical and production capabilities, a firm commitment to ongoing research, development, and innovation in our products and processes, as well as the continuous modernization and adaptation of our facilities and the training of all staff in the necessary professional, technical, and managerial areas.
• Any preventive measures that help avoid the occurrence of problems—whether internal or external—will be encouraged. To this end, any problems that arise will be analyzed and resolved. In general, IMTO will propose and implement whatever corrective actions it deems appropriate to achieve continuous improvement of its systems.
• All customer dissatisfaction—whether in the form of complaints or claims—will be addressed, and management will provide the necessary means to prevent it.
• Communication with the client will be a priority, providing the necessary information for each situation to ensure that all requirements are met.
• We will maintain a policy of mutual respect and collaboration with suppliers, employees, management, and any other parties interested in IMTO’s products and services.

Customer Satisfaction, Employee Satisfaction, and Social Impact, are achieved and strengthened through effective leadership from management, appropriate policies and strategies, and the effective management of personnel, resources, processes, and teamwork—all of which lead to the achievement of our objectives, thereby contributing to the stability and growth of the company.

Mascaraque, April 27, 2023